With the weather beginning to warm, we are all starting to plan our future vacations. There are many kinds of travelers and different types of guest complaints in hotels on any given day. Read on to find out what you can do to appease the different types of guests in your hotel. 

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Business Travelers  

These hotel guests are in town to attend a conference or conduct some other type of business. They are likely interested in local eateries and coffee shops but will have limited free time because their days will be long. Takeout located close to the hotel may be a go-to option as they may want to go back to their hotel for a quick meal and a relaxing evening. Or, they may be in need of upscale dining suggestions for entertaining colleagues or clients at business lunches or dinners.  

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This group is currently a frequent type of guest in the hotel industry. They value comfort and personal interaction, as well as simplicity. They’re also the most likely to unplug. They are likely seeking a hotel experience that is relaxing and restful as they are looking to turn on true vacation mode. And, they are confident in their preferences because they know what they want. 

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These travelers typically vacation more frequently on a shorter timeline. They’ll sometimes extend a business-related trip into a personal break. They value unique, experience-based vacations where they are able to learn something new.

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Gen Zers

These younger hotel guests are willing to pay more for exactly what they want. Otherwise, they tend to be a tad tighter on a budget than all other travelers. On their vacation, they want to experience authentic and unseen attractions. They aim to be the first to do something, and after they do, it’s probable that it won't be a secret anymore—social platforms will extend the reach far beyond the local crowd. Food experiences are an important aspect of their vacation as well. 

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Wellness Seekers 

This crew cares about the environmental impacts of their actions in every aspect of their life. While everyone is more conscious of their health in this age, those who go on vacation to increase their well-being and relaxation take this idea to the next level. They value knowing that your hotel is making efforts to be more sustainable and environmentally friendly. However, be sure these efforts are genuine because it’s easy for them to tell if this is fabricated. 

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These hotel guests are willing to spend a bit more money because they have likely saved up funds for this occasion. They are looking to view typical sights, visit authentic local restaurants, and partake in location-based activities. They have done lots of research on the location and what aspects of the area interest their family. Lastly, they are looking to limit additional travel time.  

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Contact Us Today 

Looking for more tips on how to please different types of guest requests in your hotel? Reach out to our team at Main Street Hospitality Group.